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Introduction

Managing a large and diverse vacation rental portfolio requires more than just experience—it demands data, strategy, and the right tools. That’s exactly why Property Valet, a vacation rental management company with 170 listings across Canada, made the switch to Wheelhouse nearly three years ago.

Led by Cody, their Revenue Manager and Client Services Manager, the team has not only streamlined operations but also delivered stronger results for homeowners and guests alike.

From Field Work to Revenue Strategy

Cody’s path to revenue leadership wasn’t a straight line. He started out doing fieldwork before gradually stepping into pricing and performance roles. As his responsibilities expanded, so did the need for more sophisticated pricing tools.

Back when Property Valet was using a different pricing tool, Cody found himself spending a significant portion of each day—about 25%—manually adjusting prices. The platform simply didn’t offer the flexibility or forecasting capabilities needed to stay ahead of market shifts.

“We were doing well, but we knew there was an opportunity to be more efficient and data-driven,” Cody explained. “As our portfolio grew, it became clear we needed a tool that could evolve with us.”

Why They Chose Wheelhouse

The transition to Wheelhouse was driven by one central need: more control backed by better data. Cody and his team were immediately drawn to the platform’s depth of settings, reliable long-range pricing forecasts, and market-driven automation.

Today, they actively use about 80% of Wheelhouse’s available features—from seasonality and day-of-week pricing to dynamic base rates and occupancy-based strategies. With three different markets to manage (Blue Mountain, Mont-Tremblant, and Revelstoke), the ability to tailor pricing by region and season is a game-changer.

“Wheelhouse gave us a level of automation and pricing intelligence that supports our team’s strategic goals,” Cody said.

Automated Insight, Real-World Impact

One of the biggest differences Cody noticed early on was how Wheelhouse responded to local demand trends. For example, in February 2025, a notable weekend event in Blue Mountain caused a spike in regional interest. Wheelhouse picked up on the surge and automatically adjusted pricing to match demand.

Thanks to the algorithm’s sensitivity to OTA data and local market signals, Property Valet saw a notable boost in midweek occupancy—an impressive win for a period that’s usually soft in winter

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Group A = This year

Group B = Prior Year

The weekend of the event, Property Valet not only experienced significant year-over-year adjusted occupancy gains but also captured a much higher RevPAR for their Blue Mountain properties.

This kind of automation means Cody no longer has to manually scan for events or constantly cross-check competitor pricing. He can trust that Wheelhouse is already tracking that information and adjusting accordingly.

Smarter Tools, Smoother Workflows

Cody also highlighted the role of historical anchoring, which his team uses heavily for Mont-Tremblant properties within 60-day booking windows. By referencing past performance, they ensure that future pricing remains aligned with demand trends—without having to manually review year-over-year data.

Another standout feature? The ability to quickly toggle pricing aggressiveness based on real-time occupancy data.

Cody explained that he regularly reviews Wheelhouse’s occupancy reports and adjusts individual listings to be more aggressive or conservative, depending on pace.

“It’s a daily part of my workflow. I can be strategic, rather than reactive.”

Strengthened Homeowner Communication

Perhaps one of the most telling metrics is how the switch to Wheelhouse impacted homeowner communication.

Before adopting Wheelhouse, Cody often received homeowner questions about pricing strategies—something common in a high-touch service environment. Since implementing Wheelhouse, those questions have decreased substantially. Today, inquiries are more about nightly minimums or preferences, not about rate confidence.

For Cody, who also manages client relationships, that shift has had a huge impact.

Are you a property manager looking to increase revenue or grow your portfolio in Canada?

We're happy to connect you with the Property Valet team.

Less Time on Pricing, More Time on Growth

Thanks to the automation and flexibility of Wheelhouse, Cody estimates he’s cut the time spent on manual price adjustments by 25%. That frees him up to focus on larger strategic tasks—like portfolio analysis, working on dynamic sets, or identifying growth opportunities.

The team also appreciates the support they receive from Wheelhouse. Cody noted that the chat team is quick to respond, and senior leaders like Amanda and Andrew often follow up personally within 24 hours. When Property Valet suggests new features or tweaks, those ideas often make their way into the product roadmap.

“It’s rare to see that level of responsiveness. You feel like a true partner,” Cody said.

What If They Lost Wheelhouse Tomorrow?

Cody didn’t hesitate: it would feel overwhelming. They’d be spending hours manually reviewing prices for hundreds of listings. Wheelhouse gives them the confidence that we’re making smart, competitive decisions.

“Wheelhouse takes a big burden off my plate. I still monitor everything, but I don’t have to micromanage every price.”

Property Valet’s story is a powerful example of how the right pricing technology can reshape both the day-to-day work of a revenue manager and the overall performance of a vacation rental business.

For a team juggling multiple markets, seasonal fluctuations, and high homeowner expectations, Wheelhouse delivers what matters most: smarter automation, better results, and peace of mind.

“Wheelhouse has made pricing simpler, more strategic, and more reliable,” Cody concluded. “It lets me spend time where it really counts.”

Are you a property management company looking to leverage a Revenue Growth solution?

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Contributors

Amelia Melching

Amelia Melching

Community

Amelia drives all things Community at Wheelhouse with years of experience in the short-term and vacation rental industry. She helps operators and owners optimize their dynamic pricing strategies, drawing on her expertise in revenue management to maximize revenue.

Andrew Kitchell

CEO & Founder

Andrew Kitchell is CEO and Founder at Wheelhouse, a revenue management platform that serves the leading professional operators in the vacation rental, short-term, corporate rental & boutique hotel space. 

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